Privacy Policy

We collect information you provide directly, information needed to provide services, and limited website information collected automatically.

• Contact and household information: name, email address, phone number, service address, city, preferred contact method, and details you include in messages.
• Dog and service information: dog name, breed, age, size, coat type, grooming history, behavior and comfort notes, skin or coat concerns, veterinary context you choose to share, appointment details, service notes, and care preferences.
• Booking and payment information: consultation, appointment, invoice, transaction, and payment status details. Payment card information is handled by payment or booking providers; we do not intend to store full card numbers ourselves.
• Photos, videos, and testimonials: images, transformations, reviews, or stories you choose to share or permit us to use.
• Website and analytics information: pages viewed, links clicked, referring pages, approximate location, browser, device, IP address, and cookie or similar technology data when analytics tools are enabled.

• Directly from you when you complete an intake form, book online, email, text, call, submit a question, or communicate through social media.
• Through MoeGo booking, intake, payment, texting, and customer management tools used to operate pet care services.
• Automatically through our website, hosting provider, cookies, analytics scripts, and similar technologies.

• To review intake forms, respond to questions, schedule consultations, book services, process payments, and communicate about appointments.
• To prepare, document, and improve dog-specific care plans, including grooming observations, skin and coat notes, service history, and follow-up recommendations.
• To provide customer support, manage business records, prevent fraud or misuse, and protect the safety of clients, dogs, Jamie, and the mobile service environment.
• To operate, secure, measure, and improve the website, including understanding which pages and intake links are useful.
• To send service-related messages and, if you opt in or otherwise permit it, occasional updates about Healing with Dogs KC.
• To comply with legal obligations, resolve disputes, enforce agreements, and cooperate with lawful requests.

We do not sell personal information for money. We share information only when it is useful for providing services, operating the business, or meeting legal responsibilities.

• Service providers: booking, intake, payment, texting, email, website hosting, analytics, security, business operations, accounting, and professional support providers.
• MoeGo:our intake and booking tools may collect client, pet, appointment, payment, and communication information for pet care operations. You can review MoeGo's policy at moego.pet/Html5/privacyPolicy.html.
• Veterinarians, shelters, rescues, or care partners: when you ask us to share information, when a shelter or rescue is involved in the dog's care, or when sharing is reasonably needed for pet safety.
• Legal, safety, and business transfers: when required by law, to protect rights and safety, or as part of a merger, sale, financing, reorganization, or similar business transaction.

We do not currently use personal information for cross-context behavioral advertising. If that changes, we will update this policy and provide any required notice or opt-out choice.

The site may use cookies, pixels, scripts, or similar technologies for site functionality, security, performance, and analytics. When Google Analytics is enabled, Google may process website interaction information to help us understand site traffic and intake activity. Google explains how it uses information from sites and apps that use its services at google.com/policies/privacy/partners.

You can adjust browser cookie settings, use browser privacy tools, or visit our Cookie Settings page for current site-specific notes. Some browser choices may affect site functionality.

We may send transactional messages about intake forms, consultations, appointments, invoices, follow-up care, and customer support. If we send optional marketing emails or texts, you can opt out by using the unsubscribe instructions provided, replying with the applicable opt-out keyword, or contacting us directly. We may still send service-related messages after a marketing opt-out.

You may ask us to access, correct, update, or delete personal information associated with you, subject to identity verification, business record needs, legal obligations, and other permitted exceptions. You can also ask us to stop using photos, testimonials, or stories in future public materials when removal is reasonably possible.

Depending on where you live and whether a privacy law applies, you may have additional rights such as access, deletion, correction, portability, opt-out of certain data uses, limitation of sensitive information use, appeal, or non-discrimination for exercising rights. To make a request, email hello@healingwithdogskc.com.

We keep personal information for as long as reasonably needed for the purposes described in this policy, including service history, customer support, accounting, tax, legal, safety, dispute resolution, and business continuity needs. We may keep some records after a deletion request when permitted or required by law.

We use reasonable administrative, technical, and physical safeguards appropriate for a small pet care business and the information we handle. No website, email system, form, or service provider can be guaranteed completely secure, so please avoid sending unnecessary sensitive information.

The website and services are intended for adults seeking pet care services. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, please contact us so we can review and delete it when appropriate.

The site may link to MoeGo, Google, Facebook, Instagram, email providers, payment providers, and other third-party services. Their privacy practices are governed by their own policies, not this one.

We may update this Privacy Policy as the website, services, tools, or legal requirements change. The "Last updated" date shows when the current version took effect. If we make material changes, we will provide notice in a way that is reasonable for the change.

For privacy questions or requests, contact Healing with Dogs KC at hello@healingwithdogskc.com.